Dear Valued Customer,

Thank you for your order and for choosing Carya Cosmetics 💖

To help us assist you more efficiently, we highly recommend recording a clear unboxing video when opening your parcel.

In the event of any issues such as missing, damaged, defective, or incorrect items, please contact us via chat and provide the relevant photos/videos for faster assistance.

Important Notes:
• Please inspect your order upon receiving it and report any issues within 7 days from the delivery date.
• A clear and uninterrupted unboxing video is highly recommended to support any return/refund request.
• Claims and return/refund requests will be reviewed in accordance with Shopee’s policies and guidelines.
• For hygiene and safety reasons, cosmetic products should remain in original condition for return/refund eligibility, unless otherwise covered under Shopee’s policy.
• Free gifts are promotional items and are subject to availability.

Thank you for your understanding and support.

Best regards,
Carya Cosmetics

What will you get in Set Baiduri:

1. Makeup Kit Golden Shine:
4 colours of eyeshadow
4 colours of lipcream
1 colour of bronzer
1 colour of highlighter
2 colours of blusher
Velvet Pouch & Eyebrow Pencil
*Compact, travel-friendly & multifunction makeup palette
*Disclaimer: Please note that the plastic seal was opened for quality checking purposes only.

2. Gracy Glow Makeup Kit:
4 colours of eyeshadow
2 colours of lipcream
1 colour of bronzer
1 colour of highlighter
2 colours of blusher

3. Rosé Glaze Makeup Kit:
4 colours of eyeshadow
2 colours of lipcream
1 colour of bronzer
1 colour of highlighter
2 colours of blusher

4. Eyebrow Queen

This pigmented and long-lasting Eyebrow Queen comes with fine tip pencil & Angled brush to shape & fill in your eyebrows. The easy glide retractable pencil is suitable for all types of eyebrows.

We are processing accordingly to the Order ID. The process will take 3-5 working days to post out, excluding Public Holidays and weekends. 

Urgent orders, changes of details & special requests are not available to help smoothen the process.

Kindly ensure your address is correct and deliverable. 

We will try our best to deliver the orders the soonest & draw a smile on your face.

1. All product(s) for exchange must be accompanied with original receipt/airway bill Ninja Van.

2. Exchange must be made within 7 days of purchase date. 

3. Product(s) to be exchange must be in original state.

4. No product(s) will be exchange if used or damaged or altered.

5. NO EXCHANGE/REFUND ON SALE ITEM.