Dear Valued Customer,

Thank you for your order and for choosing Carya Cosmetics 💖

To help us assist you more efficiently, we highly recommend recording a clear unboxing video when opening your parcel.

In the event of any issues such as missing, damaged, defective, or incorrect items, please contact us via chat and provide the relevant photos/videos for faster assistance.

Important Notes:
• Please inspect your order upon receiving it and report any issues within 7 days from the delivery date.
• A clear and uninterrupted unboxing video is highly recommended to support any return/refund request.
• Claims and return/refund requests will be reviewed in accordance with Shopee’s policies and guidelines.
• For hygiene and safety reasons, cosmetic products should remain in original condition for return/refund eligibility, unless otherwise covered under Shopee’s policy.
• Free gifts are promotional items and are subject to availability.

Thank you for your understanding and support.

Best regards,
Carya Cosmetics

Single BRUSH (without brush pouch)

BIG BRUSHES :

Foundation Brush/Shading Brush/Powder Brush/Concealer Brush

SMALL BRUSHES:

Eyeshadow Brush/Blending Brush/Dual-Ended Eyeshadow Brush/Dual-Ended Eyebrow Brush

We are processing accordingly to the Order ID. The process will take 3-5 working days to post out, excluding Public Holidays and weekends. 

Urgent orders, changes of details & special requests are not available to help smoothen the process.

Kindly ensure your address is correct and deliverable. 

We will try our best to deliver the orders the soonest & draw a smile on your face.

1. All product(s) for exchange must be accompanied with original receipt/airway bill Ninja Van.

2. Exchange must be made within 7 days of purchase date. 

3. Product(s) to be exchange must be in original state.

4. No product(s) will be exchange if used or damaged or altered.

5. NO EXCHANGE/REFUND ON SALE ITEM.